Shipping Policy

Thank you for shopping with Vatilano. We are committed to delivering your orders as quickly and reliably as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays. During peak periods, processing may take a little longer — we'll notify you by email if there's a significant delay.

Shipping Rates & Delivery Times

Shipping charges are calculated at checkout based on your location and chosen shipping method.

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.

International Shipping

We ship worldwide. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping rates.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can track your package on our Order Tracking page.

Lost or Delayed Packages

If your package hasn't arrived within the estimated delivery window, please contact us at support@vatilano.com with your order number. We'll investigate and resolve the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct at checkout. Vatilano is not responsible for orders delivered to an incorrect address provided by the customer. Contact us immediately at support@vatilano.com if you need to make a correction.

Contact Us

For any shipping questions, please reach out at support@vatilano.com. We typically respond within 24 hours on business days.