Frequently Asked Questions

Have questions? We've answered the most common ones below. If you can't find what you're looking for, feel free to contact us at support@vatilano.com.

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

Can I change or cancel my order?

We process orders quickly, so changes or cancellations must be requested within 12 hours of placing the order. Please contact us immediately at support@vatilano.com if you need to make changes.

How will I know my order was placed successfully?

You will receive a confirmation email with your order details shortly after your purchase. If you don't receive it within 1 hour, please check your spam folder or contact us.

Shipping

Where do you ship to?

We ship worldwide! Shipping availability and rates may vary depending on your location.

How long does shipping take?

• Standard Shipping: 7–15 business days
• Express Shipping: 3–7 business days

Please note that delivery times may vary due to customs processing or other factors beyond our control.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package on our Order Tracking page.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original condition. Please visit our Return Policy page for full details.

How do I request a refund?

Contact us at support@vatilano.com with your order number and reason for the refund. We'll guide you through the process and aim to resolve it within 5–7 business days.

My item arrived damaged. What should I do?

We're so sorry to hear that! Please email us at support@vatilano.com with your order number and photos of the damaged item, and we'll make it right as quickly as possible.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your payment information. We never store your full card details.

Contact Us

How can I reach your customer support?

You can reach us anytime at support@vatilano.com. We typically respond within 24 hours on business days.